Assistant Customer Service Officer (Front Office)

Job Description:

We are looking for a personable and professional individual to join our team as an Assistant Officer at our Front Office. You will be required to work Shift Duties. Join us and play a vital role in creating a welcoming and efficient front-office environment.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat.Resolve customer complaints by identifying the problem, explaining the solution, and following up to ensure resolution.Maintain a record of customer interactions and transactions in the system.Assist customers with account setup, ride bookings, and issue resolution.Ensure customer satisfaction by providing timely and effective assistance.Work collaboratively with team members to manage workload during the shift duties. Should be willing and able to come for Shift Duties as per the daily rosters.

About the Job:

Full-Time.
Handling Front Office Staffs

Skills and Qualifications:

O'Level or equivalent.
Strong verbal and written communication skills.
Previous experience in customer service is preferred.
Ability to work night shifts, including weekends and holidays.
Problem-solving skills and the ability to multitask.
At least 1year of experience in a relevant field.
Excellent written communication skills (grammar, spelling, punctuation)

Documents to Submit:

• Updated CV
• Educational Certificates.
• ID Card Copy.