Avas App's Safety Toolkit provides comprehensive emergency protection through automated SMS alerts and real-time ride tracking, ensuring your loved ones always know where you are during your journey.
What Are Emergency Alerts?
Avas App's Safety Toolkit allows you to access emergency services, customer support, and send emergency alerts with live ride tracking. When activated, the system automatically notifies your pre-selected emergency contacts via SMS with your current ride status and location information.
Key Features:
Instant SMS notifications to emergency contacts
Real-time ride tracking with live location updates
Direct access to emergency services and customer support
Automatic activation during ride emergencies
Seamless integration with your regular ride experience
How Emergency Alerts Work
When you're on a ride and an emergency situation occurs, You can send a SMS to your emergency contacts with:
"ALERT: Your emergency contact has shared their ride location with you. Track their ride in real-time here: [live tracking link]"
What Your Contacts Receive:
Immediate SMS alert with your ride status
Live tracking link to monitor your journey in real-time
Driver and vehicle information for added security
Continuous location updates throughout the emergency
Setting Up Emergency Contacts
Step 1: Access Safety Toolkit
Open your Avas App
Navigate to the Safety Toolkit section
Tap on "Add Emergency Contact"
Step 2: Add Your Emergency Contact
You have two options to add emergency contacts:
Option A: Select from Contact List
Browse your phone contacts - Choose from your existing contacts
Select the contact - Tap on the person you want to add
Verify contact details - Confirm their information is current
Option B: Add Manually
Enter Full Name - The name of your trusted contact
Enter Phone Number - Their mobile number (with country code +960 for Maldives)
Verify Information - Double-check all details are correct
Step 3: Confirm Consent
Before adding the contact, you must confirm: "By tapping Add emergency contact, you confirm that we have this person's permission to send them ride details in the Avas App or via SMS."
Important Notes:
⚠️ Emergency contacts will NOT be saved to your device's address book
📱 Contacts receive notifications via SMS regarding your rides
✅ Only add contacts who have given permission to receive emergency alerts
🔐 Information is kept secure and only used for emergency notifications
Real-Time Tracking Benefits
For You:
Enhanced safety knowing help can find you quickly
Peace of mind during late-night or unfamiliar area rides
Quick emergency response with precise location data
Reduced anxiety for solo travelers
For Your Emergency Contacts:
Real-time visibility of your journey progress
Immediate notification of any emergency situations
Ability to coordinate help if needed
Live tracking link accessible from any device
Best Practices
Setting Up:
✅ Choose reliable contacts who are frequently available
✅ Add multiple contacts for redundancy
✅ Verify phone numbers are current and active
✅ Inform contacts about the emergency alert system
✅ Test the system with a trusted contact
During Rides:
✅ Keep your phone charged for emergency situations
✅ Enable location services for accurate tracking
✅ Stay alert to your surroundings
✅ Know how to access emergency features quickly
✅ Share ride details proactively for high-risk situations
Frequently Asked Questions
Q: How many emergency contacts can I add? A: You can add multiple emergency contacts to ensure comprehensive coverage.
Q: Will my emergency contacts know about every ride? A: No, contacts are only when you manually activate alerts.
Q: Can I remove emergency contacts? A: Yes, you can manage your emergency contacts through the Safety Toolkit at any time.
Q: What if my emergency contact doesn't receive the SMS? A: Ensure their phone number is correct and they have SMS capability. Consider adding multiple contacts for redundancy.
Q: Are emergency alerts available 24/7? A: Yes, the emergency alert system operates around the clock to ensure your safety.
